37 days of downtime for maintenance? I admit don't expect five nines from an insurance company, but I do hope for a minimum level of competence. They should consider changing their name to 19th Century Insurance.
Uses #4 cone filters. Has a stopper on the bottom to let the coffee steep. Recommended brew time is 4 minutes. When time is up, set the whole thing on a coffee cup, and the coffee drains into the cup. Easy to clean up. Good coffee.